Thoughtfully chosen.
Carefully delivered.
We coordinate insured freight transit across the contiguous United States with dedicated palletized handling, residential liftgate service, and appointment scheduling before every arrival.
How your order travels.
From sample box dispatch to freight arrival at your curb, here is what to expect.
Sample Box Dispatch.
Physical sample boxes are custom-packed and dispatched within one business day via USPS or parcel courier. Your first 5 samples are free ($3 for each additional), with tracking emailed directly upon departure.
Palletized Freight.
Flooring cartons and matching moldings are securely strapped flat atop heavy-duty wooden pallets, protected with moisture wrap and edge guards to ensure cartons remain dry, pristine, and uncompromised.
Curbside Liftgate.
Every residential order includes liftgate service. The carrier terminal will call you roughly 24 hours in advance to schedule your delivery window. A hydraulic liftgate lowers your pallet flat to the curb.
Receiving your material.
- Adult Signature Required: An adult (18+) must be present during the scheduled window to inspect the delivery and sign the carrier Bill of Lading (BOL).
- Curbside Delivery Boundary: Freight trucks require clearance and cannot enter driveways or garages due to carrier insurance regulations. Pallets are lowered to curbside or driveway apron.
- Carton Count Verification: Verify the number of cartons received matches your packing slip before signing. If any box appears damaged, note "Damaged upon delivery" on the BOL.
- Acclimatization Period: Move cartons inside and allow planks to acclimatize in ambient room temperature (65-75°F and 35-55% RH) for 48-72 hours before installation.
48-Hour Transit Damage Assurance.
While over 99% of our freight deliveries arrive without incident, transit mishaps occasionally happen. If any carton arrives visibly damaged or punctured:
Start with physical samples.
Experience our European oak finishes in your own home with 5 complimentary samples delivered in 3 to 5 business days.