Returns

We stand behind every square foot of Sonora flooring. If you have surplus unopened material or need to return your order, we offer straightforward returns within 30 days of delivery.

Eligibility and return window

You may return unopened, undamaged full cartons in their original, factory-sealed packaging within 30 days of delivery. Partial cartons, opened boxes, discontinued lines, and custom-run architectural millwork cannot be accepted for return.

Because flooring must be returned on a pallet to prevent damage, returns must be coordinated with our customer support team to obtain a Return Merchandise Authorization (RMA) prior to shipping.

Freight and restocking

The customer is responsible for arranging and paying return freight shipping to our Pacific Northwest fulfillment center. Returns are subject to a 15% restocking fee to cover pallet repacking, inspection, and warehouse restocking.

Refunds are issued to the original method of payment within 5 business days of receipt and physical inspection of returned cartons.

Transit damage or defects

If material arrives damaged from freight or displays manufacturing defects before installation, report it to us within 48 hours with photos of the damaged cartons. We replace verified transit damage and defective planks at our expense with no restocking fees or return shipping charges.