Straightforward returns.
Zero hassle.
We stand behind every square foot of Somma flooring. If you have surplus unopened cartons or need to return your order, our returns process is transparent, stress-free, and dependable.
How returns work.
Simple steps to coordinate freight return and process your refund with clarity.
Request an RMA.
Contact our support team with your order number and the quantity of unopened cartons you wish to return. We will issue a Return Merchandise Authorization (RMA) within 24 hours.
Palletized Pickup.
Because long engineered planks must remain flat to avoid transit warping, cartons must be strapped atop a wooden pallet. We can coordinate discounted freight pickup or you may arrange your own insured carrier.
Prompt Refund.
Upon arrival at our distribution center, our quality control team inspects carton condition. Your refund (less freight and a 15% restocking fee) is credited back to your original payment method within 5 business days.
Eligible for Return
- Unopened full cartons in pristine original factory-sealed packaging
- Returned within 30 calendar days of delivery signature
- Strapped flat on a pallet with protective corner guards
- Authorized with an active Somma RMA number
Not Eligible for Return
- Partial cartons or opened boxes with broken factory tape
- Material that has been cut, modified, nailed, or installed
- Custom-milled hardwood moldings, stair noses, and trim pieces
- Returns initiated beyond the 30-day delivery window
Transit Damage or Milling Defects.
If material arrives damaged from freight handling or displays manufacturing imperfections before installation, report it within 48 hours with photos. Verified damage is replaced 100% at our expense-no return shipping costs and zero restocking fees.
We are here to help.
Speak directly with our dedicated client concierge team about returns, order adjustments, or freight tracking.