Frequently asked questions.

Your first 5 curated physical samples are 100% free, and each additional sample is $3. Samples are dispatched within 24 hours and arrive in 3 to 5 business days via parcel courier. We strongly encourage laying samples down in your actual rooms to observe how the European oak tones interact with natural morning, midday, and ambient evening light before making your final decision.

Engineered hardwood is packaged at the European sawmill in heavy-duty, moisture-sealed cartons to preserve timber equilibrium during intermodal transit. On every floor's page, enter your room square footage into our built-in calculator: it automatically adds the recommended 10% cutting waste and rounds up to the exact whole number of cartons needed.

We recommend adding 10% extra for standard straight plank installations to account for end cuts, perimeter trimming, and closet doorways. For complex layouts, diagonal patterns, or herringbone installations, we recommend 15% to 20% extra. Your professional flooring contractor can confirm exact job site allowances.

Yes. We mill six architectural accessory profiles (Flush Stair Noses, Overlap Stair Noses, T-Moldings, Reducers, End Caps, and Quarter Rounds) from identical European white oak lumber, finished in the same ultra-matte finish to ensure seamless color matching from threshold to riser.

Flooring cartons and moldings are strapped flat on heavy wooden pallets and shipped via nationwide LTL freight trucks. Every residential order includes hydraulic liftgate service, which lowers your pallets from the truck bed flat to the curb or driveway apron. The freight carrier will call you approximately 24 hours in advance to schedule your delivery window.

For safety and carrier insurance liability, freight drivers cannot enter driveways, garages, or residences. Delivery is strictly to the curbside or apron. We recommend coordinating with your contractor or staging helpers on delivery day to move cartons inside for climate acclimatization.

Inspect the pallet bands and carton corners before signing the driver's Bill of Lading (BOL). If you observe crushed boxes, punctured wrap, or damaged planks, clearly write "Damaged cartons received" on the BOL, photograph the pallet, and notify us at support@sommafloors.com within 48 hours. We dispatch replacement material immediately at zero cost.

Yes. Both our Vera and Otto collections feature thick sawn European white oak wear layers bonded to cross-ply Baltic birch cores, engineered specifically to resist seasonal moisture movement and approved for embedded hydronic radiant heat systems (maximum subfloor surface temperature 81°F / 27°C).

Cartons should be brought indoors and allowed to acclimatize in the climate-controlled rooms where they will be installed for 48 to 72 hours. Maintain ambient room temperature between 65°F and 75°F and relative humidity between 35% and 55% both during acclimatization, installation, and year-round living.

Yes. Our ultra-matte UV cured architectural finish provides superior protection against everyday foot traffic and light spills. Wipe standing water promptly, use natural-fiber breathable mats near the sink, and avoid wet-mopping or steam cleaners.

Yes. Licensed general contractors, flooring installers, residential architects, and interior designers can join the Somma Trade Program for exclusive volume pricing, direct account representative support, priority client sample kits, and formal CSI 3-part architectural specifications.